Privacy Policy

Digital & Grow
DIGITAL AND GROW PTY LTD
ABN: 43 678 547 165

Effective Date: 15 October 2026
Website: https://digitalandgrow.com

1. Introduction

Welcome to Digital & Grow.

Digital & Grow is the registered business name of DIGITAL AND GROW PTY LTD (ABN 43 678 547 165), an Australian company based in Queensland, Australia.

We provide digital education and technology solutions, including Moodle Learning Management System (LMS) setup and management, digital learning resource development, website development, artificial intelligence (AI) integration, technical support, digital automation, and related business technology services.

At Digital & Grow, we respect your privacy and are committed to protecting personal information entrusted to us by our website visitors, clients, business partners, and individuals whose information we process in connection with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, enquire about our services, or engage with our team.

We aim to handle personal information responsibly and transparently in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or engaging our services, you acknowledge that you have been provided with information about our privacy practices as described in this policy.

2. Information We Collect

Digital & Grow may collect personal information that is reasonably necessary to operate our business, communicate with clients, and deliver our services.

The information we collect may include:

2.1 Personal and Contact Information

• Full name

• Email address

• Telephone or mobile number

• Job title or professional position

• Business or organisation name

• Business address

• Information voluntarily submitted through website forms or communications

2.2 Business and Service Information

• Organisation details

• Service enquiries and requirements

• Project specifications and documentation

• Consultation and meeting records

• Billing and transaction information

• Technical support requests

• Client feedback and correspondence

2.3 Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Pages visited and interactions with our website

• Referral sources

• Access dates and times

• Cookies and similar tracking information

2.4 Learning Management System Information

When providing Moodle LMS solutions or related technical services, we may process information belonging to our clients and their authorised users, including:

• Student and trainer names

• Student identification information

• Usernames and account details

• Course enrolments

• Learning activity and progress

• Assessment submissions and results

• Platform access and activity logs

• Support and administrative records

Such information is processed only where authorised and reasonably necessary for the services we provide.

2.5 Sensitive Information

Certain learning environments may contain sensitive information, such as health-related information or other information protected under applicable privacy laws.

Digital & Grow does not intentionally collect sensitive information unless it is reasonably necessary for an authorised purpose and collected or processed in accordance with applicable legal requirements.

3. How We Collect Information

We may collect personal information through various channels, including:

• Website contact forms

• Email enquiries and correspondence

• Telephone calls and online meetings

• Consultation bookings

• Client onboarding procedures

• Service agreements and project documentation

• Moodle LMS administration and support

• Website analytics and cookies

• Technical support systems

• Information provided by authorised client representatives

• Third-party service providers where permitted by law

Where practicable, we collect personal information directly from the individual concerned.

In some circumstances, personal information may be supplied by a client organisation as part of an authorised project, technical support arrangement, or learning platform service.

4. How We Use Personal Information

Digital & Grow uses personal information for legitimate business and service-related purposes.

These purposes may include:

• Responding to enquiries and consultation requests.

• Providing information about our products and services.

• Establishing and managing client relationships.

• Delivering Moodle LMS setup, customisation, administration, hosting, and technical support.

• Creating and maintaining websites and online learning environments.

• Developing digital learning materials and educational resources.

• Providing AI-supported educational technology and automation solutions.

• Managing projects, service agreements, and billing.

• Resolving technical issues and responding to support requests.

• Improving website functionality and user experience.

• Maintaining security and preventing unauthorised access.

• Sending service-related notifications and communications.

• Conducting marketing activities where permitted by law.

• Complying with applicable legal and regulatory requirements.

We will not use or disclose personal information for unrelated purposes unless the individual has consented or the use or disclosure is otherwise permitted or required by law.

5. Moodle LMS and Client Data

Digital & Grow provides Moodle Learning Management System solutions to Registered Training Organisations (RTOs), education providers, training organisations, and other businesses.

As part of these services, Digital & Grow may be authorised to access, configure, migrate, maintain, or support systems containing personal information.

5.1 Client Responsibility

Client organisations generally remain responsible for determining how personal information is collected and used within their own learning management systems.

This may include information concerning:

• Students and learners

• Trainers and assessors

• Administrative personnel

• Course enrolments

• Assessment records

• Attendance and participation

• Academic or competency progress

5.2 Digital & Grow Responsibility

When providing services involving client information, Digital & Grow aims to:

• Access information only for authorised service-related purposes.

• Restrict access to personnel who require it to perform their duties.

• Use appropriate safeguards to protect information from unauthorised access.

• Maintain reasonable confidentiality and security practices.

• Follow relevant contractual and service requirements.

• Avoid disclosing client information to unauthorised parties.

5.3 Student and Learner Information

Where Digital & Grow provides technical support for a client’s Moodle platform, requests relating to student enrolment records, assessment results, qualifications, or training information should generally be directed to the relevant education or training organisation.

Digital & Grow does not claim ownership of personal information supplied by clients for the purpose of delivering contracted services.

6. Data Security and Protection

Digital & Grow takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, and disclosure.

Depending on the service and system involved, security measures may include:

• Secure authentication procedures.

• Role-based access controls.

• Encrypted website connections.

• Restricted administrative permissions.

• Routine system maintenance and security updates.

• Appropriate data backup procedures.

• Secure hosting and infrastructure configurations.

• Confidentiality requirements for authorised personnel and contractors.

• Security incident management procedures.

Although we implement reasonable safeguards, no method of electronic storage or transmission over the internet is completely secure.

We cannot guarantee absolute protection against every potential cybersecurity incident.

7. Disclosure of Personal Information

Digital & Grow does not sell personal information.

We may disclose information to trusted third parties where reasonably necessary to provide our services, operate our business, or comply with applicable laws.

These parties may include:

• Website hosting and cloud infrastructure providers.

• Moodle LMS and technology service providers.

• Authorised software developers and technical support personnel.

• Contractors involved in approved client projects.

• Payment processors and billing service providers.

• Website analytics and communication service providers.

• Professional advisers, including legal and accounting professionals.

• Government authorities or regulatory bodies where disclosure is legally required or authorised.

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and consistently with applicable privacy obligations.

8. Overseas Data Storage, Access, and Processing

Digital & Grow is an Australian business that may engage personnel, contractors, technology providers, or service partners located outside Australia.

Depending on the services provided, personal information may be accessed, processed, stored, or disclosed overseas, including in the Philippines and other countries where authorised service providers operate.

We recognise the importance of protecting personal information when it is handled internationally.

Where overseas disclosure occurs, we take reasonable steps to comply with applicable Australian privacy requirements and implement appropriate safeguards.

These measures may include:

• Limiting overseas access to authorised personnel.

• Applying confidentiality and security obligations.

• Establishing appropriate service provider agreements.

• Restricting access to information required for specific tasks.

• Reviewing the security arrangements of relevant third-party providers.

The location of hosting infrastructure, data storage, and technical processing may vary according to the client’s selected services and contractual arrangements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, enhance user experience, and understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website.

We may use cookies for the following purposes:

Essential Cookies

To support core website functions, security, and navigation.

Performance and Analytics Cookies

To understand website traffic, visitor behaviour, and overall website performance.

Functional Cookies

To remember user preferences and improve the browsing experience.

Marketing Cookies

Where enabled, to help measure advertising performance and deliver relevant marketing communications.

You can manage, restrict, or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies.

10. Third-Party Websites and Services

Our website and services may contain links to external websites, applications, plugins, or third-party platforms.

These services may include learning management tools, hosting providers, communication systems, software integrations, and other digital technologies.

Third-party websites and platforms may have their own privacy policies and data handling practices.

Digital & Grow is not responsible for the independent privacy practices of third-party websites.

We encourage users to review the relevant privacy policies before submitting personal information to external services.

11. Artificial Intelligence and Automated Technologies

Digital & Grow may provide services involving artificial intelligence, automation, and AI-supported digital learning technologies.

These technologies may be used to assist with:

• Educational content development.

• Learning resource preparation.

• Technical support workflows.

• AI-assisted assessment review.

• Learning management system administration.

• Business process automation.

• Website and software functionality.

Where personal information is processed through AI or automated systems, we aim to ensure that:

• Information is processed only for authorised purposes.

• Appropriate security and access controls are applied.

• Client confidentiality requirements are respected.

• Relevant third-party technology arrangements are considered.

• Personal information is not used for unrelated purposes without appropriate authority.

• Human oversight is maintained where required, particularly in educational assessment processes.

When AI technology assists with assessment-related activities, the relevant education provider remains responsible for assessment decisions and compliance with applicable training standards.

Where required by law, we will provide additional information about automated decision-making practices.

12. Marketing and Business Communications

Digital & Grow may use contact information to communicate with clients and prospective customers about our services, developments, updates, and relevant business opportunities.

Marketing communications may include:

• Service announcements.

• New Moodle LMS features.

• Educational technology updates.

• Digital learning solutions.

• Technical service offerings.

• Business promotions and company news.

We aim to comply with applicable marketing and electronic communication laws, including the Spam Act 2003 (Cth).

Recipients may opt out of marketing communications at any time by using available unsubscribe options or contacting us directly.

We may continue to send essential operational or service-related communications where appropriate.

13. Data Retention and Disposal

Digital & Grow retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may depend on:

• Service and contractual obligations.

• Ongoing client relationships.

• Technical support requirements.

• Business recordkeeping needs.

• Legal and regulatory requirements.

• Applicable dispute resolution or compliance obligations.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, unless continued retention is required or authorised by law.

For client-managed Moodle systems, retention and deletion of student and assessment records may be governed by the client’s policies, service agreement, and applicable regulatory requirements.

14. Access to and Correction of Personal Information

Individuals may request access to personal information held about them by Digital & Grow.

Individuals may also request corrections where information is inaccurate, incomplete, outdated, irrelevant, or misleading.

Requests can be submitted using the contact details provided in this Privacy Policy.

Before processing a request, we may take reasonable steps to verify the identity of the person making the request.

We will respond in accordance with applicable privacy laws.

In certain circumstances, access or correction may be limited or refused where permitted by law. Where required, we will explain the reason for that decision.

If personal information is managed by a client organisation, we may direct the individual to that organisation or assist with the request where authorised.

15. Privacy of Children and Students

Some learning management systems supported by Digital & Grow may contain information relating to students or learners under the age of 18.

Where such information is processed as part of an authorised service arrangement, we take reasonable steps to protect it appropriately.

Client education providers are generally responsible for obtaining any required parental or guardian consent and establishing appropriate student privacy arrangements.

Digital & Grow does not intentionally collect personal information from children through its business website unless authorised and permitted by applicable law.

16. Data Breaches and Security Incidents

Digital & Grow recognises the importance of responding promptly to suspected privacy and cybersecurity incidents.

If we become aware of a suspected data breach, we will take reasonable steps to:

• Identify and assess the incident.

• Contain any ongoing security risk.

• Investigate potentially affected information.

• Implement appropriate remedial measures.

• Inform relevant client organisations where appropriate.

• Notify affected individuals or regulatory authorities where legally required.

• Review security practices to reduce the likelihood of similar incidents.

Where applicable, Digital & Grow will comply with the Notifiable Data Breaches scheme under Australian privacy legislation.

17. Privacy Complaints and Enquiries

If you have concerns about how Digital & Grow collects, handles, stores, uses, or discloses your personal information, you may contact us directly.

Please provide sufficient details for us to understand and investigate your concern.

We will review complaints and respond within a reasonable timeframe, taking into account applicable legal requirements.

If you are dissatisfied with our response and Australian privacy law applies to your complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

18. Changes to This Privacy Policy

Digital & Grow may update this Privacy Policy from time to time to reflect changes in:

• Business operations.

• Services and technology.

• Website functionality.

• Data management practices.

• Legal and regulatory requirements.

• Security and privacy procedures.

Updated versions will be published on our website with a revised effective date or last updated date.

We encourage visitors and clients to review this policy periodically to remain informed about how we handle personal information.

19. Contact Information

For privacy-related enquiries, requests, or complaints, please contact:

DIGITAL AND GROW PTY LTD
Trading as: Digital & Grow
ABN: 43 678 547 165

Principal Place of Business:
Office 1, Level 8
269 Wickham Street
Fortitude Valley QLD 4006
Australia

Website: https://digitalandgrow.com

Email: [email protected]
Phone: 0466 915 999

Last Updated: 15 October 2026

© 2026 Digital & Grow. All rights reserved.